Pacific Smiles Dental Blacktown - Dentist in Blacktown

Unfortunately, my insurance app was temporarily down, but I had clearly requested only a basic preventive cleaning. At my first appointment with Dr Kapadia, there was no discussion of the treatment plan or any cost estimates before a series of procedures were rushed into, reflecting a clear lack of transparency. I was overcharged for multiple procedures, resulting in significant out-of-pocket costs. Some preventive treatments were carried out without a clear explanation of whether they were necessary, and important information was not properly filled or documented. I then had to return for a second appointment for the basic cleaning with Dr Gill, who was fine, but again there were no upfront details provided about the procedures or cost estimates. Overall, the practice demonstrated a lack of transparency, with very poor communication and billing processes. I would not recommend this practice to new patients.

Professional and friendly service. As a mother of a 5 month old I was made to feel comfortable bringing my child along to my appointment without any issues.

Don’t bother going to this place. They do not disclose out-of-pocket costs before treatment, which is not legal. Their excuse was that you can claim it back from your health provider which not sure how much we can or cant. On top of that, the receptionist lady was extremely rude and repeatedly threatened to hang up the phone. When I asked her to stop threatening, she hung up. It’s clear they realised they had failed to disclose the out-of-pocket charges prior to treatment. Instead of apologising when this was pointed out, they chose to be rude and hang up.

Dr Khush has a friendly disposition and a natural willingness to assist

My family and I have been coming here for years, the new surgery is lovely and in an excellent position. Never had a bad experience