Pacific Smiles Dental Woden - Dentist in Phillip

I'm a new patient here and I had problem with my crown implant where i get it done in other place. Just so you know, before i make an appointment with this place, i made an appointment in other place so called "best implant service" but they cant help with my problem. Then i decide to make an apppointment with PSD Woden on tuesday without knowing which doctor i should find. I gave a call and the reception lady was so nice helping me changing the appointment to the next day (wednesday) and Dr.Laddipelly is my dentist. Today i have done my stuff and Doc was really nice explaining everything to me. Thanks a lot Doc!! You are my life saver 🥲🥲.

This is an honest review from a current patient re Pacific Smiles Woden. I have always had such excellent service from my Dentist and all the staff. Like all dental treatment in Australia, it can be expensive, so private healthcare helps. I find it difficult to believe some of the negative reviews on here. Anyway, may be this review will help you. Your teeth are valuable - look after them!!

My tooth was slightly chipped. I saw Dr Harry for what was supposed to be a simple filling. Before the filling, Dr Harry checked my nerve and confirmed clearly that my nerve was healthy and there was no infection at all. I also told him that I had eaten lunch and had not brushed my teeth. He said he would clean the tooth before treatment, but no cleaning was done. There was also no mouth rinse at any point during the procedure. The filling took about one and a half hours, and I was in severe pain the entire time. After the filling, my tooth became extremely sensitive to cold and pain. I couldn’t chew or eat anything at all. One week later, and even after two weeks, the swelling and pain did not go down. I contacted the clinic and was asked to come back. During that visit, Dr Harry ground the treated tooth about several times, without clearly explaining why. After that, myfron tooth was literally reduced to about half its original size. So I eventually I saw a specialist(special X- ray) I was then diagnosed with a serious infection and nerve damage. So I had to undergo big surgery (root canal treatment)it was soososo painful for an hour, and my healthy nerve was lost completely. This period was extremely painful and traumatic for me, both physically and mentally. Despite all of this, when I went to see Dr Harry again, he never saidvsorry and denied any responsibility and said he had done nothing wrong, claiming that fillings always carry risks. There was no accountability or empathy. He was not hygiene for clinic and skills so I lost a lots from him and they said only can refund filling fees $500 something I don't remember it was cost more than $ 500 for filling I have more damaged mentally and physically also lost work 6 day for two people to visited here and specialist I have already spent over $3,000, and I will need to spend around another $3,000 for a crown, plus ongoing future care. If this filling had been done properly, I would be living normally and enjoying food. Instead, I have been unable to chew, living with constant pain, extreme stress, and financial burden for nearly two months. This experience has caused me enormous physical pain, emotional distress, and financial loss. I have evidences everything what's wrong..... I am very sorry to say this, but I do not recommend Pacific Smiling Dentist or Dr Harry.

I had a last minute dental emergency. They fit me in and the dentist was absolutely lovely. I couldn't be more pleased with my experience and would recommend them to anyone. Thank you so much to the team

I’m writing to express my disappointment with a recent experience at your clinic involving my daughter’s dental appointment. I received a call from your receptionist to remind me that my daughter was due for a check-up, and we agreed to schedule the appointment for Saturday. However, early that morning around 6:00 AM, my daughter became unwell. Since the clinic was not yet open, I immediately sent a text message to inform you of the situation and cancel the appointment as courteously and promptly as I could. Later, I received a call from the receptionist, during which I was spoken to in a dismissive and unprofessional manner. I was told I had made an online booking and cancelled within 15 minutes, which I believe may have been a misunderstanding. Despite this, I sincerely apologised and kindly asked if we could reschedule. Unfortunately, the conversation was abruptly ended with the explanation that you were too busy with other clients. My family and I have been regular patients at your clinic, but this experience has left us feeling undervalued and disappointed with the level of service and communication. As a result, we’ve decided to seek dental care elsewhere. Thank you for your previous care, and I wish your team continued success.