Teachers Health Centre Surry Hills - Dental & Eyecare

I was impressed with the service I received this morning from the front desk customer service. They were alll focused on my issues which was great particularly their Manager. They gave me a positive vibe on their customer focus services on a daily base. The dentist Dr Ben .. was equally supportive and did a great job on my teeth health. Great Services

I went here for the first time for an eye check up. From the moment I arrived, I was made to feel welcome. They were very professional at the front desk, filled out some paperwork and went to my appointment on time. The eye test was extremely thorough with obviously the latest technology. Very impressed and have to.go back for a follow up. As a bonus, a couple of nice cafes very close by.

I’ve seen two different dentists at the Surry Hills Teachers Health Centre and, unfortunately, had negative experiences with both. On each occasion, I specifically requested to be booked with the most gentle female dentist available, but neither of the dentists I saw could be described as gentle. I saw the first dentist several times, hoping things would improve, but her approach remained consistently rough and painful. I eventually felt I had no option but to change. The second dentist was fine during the initial visit, but at the follow-up, she was irritated and dismissive, and it felt as though she was rushing me out the door. That appointment also involved a dental nurse who appeared to be inexperienced and unsure of what she was doing. There was noticeable tension between the dentist and the nurse—the dentist spoke to her with clear disdain, which made the experience even more uncomfortable. I would genuinely like to continue receiving dental care at the Teachers Health Centre, especially as it’s included in my cover. However, these experiences have left me feeling apprehensive about returning.

I recently visited Teachers Health and was absolutely impressed by the entire experience. From the moment I walked in, I was greeted by friendly and helpful staff. There was practically no waiting time, which was a refreshing change compared to other healthcare providers. The doctor I saw was super professional and courteous. They took the time to thoroughly explain everything related to my eye exam, making sure I understood each step. The examination itself was efficient yet thorough. The doctor used state-of-the-art equipment and conducted every test with exceptional care.

Last week I visited Teachers Health Dental Surry Hills for the first - and last - time. I had no problems and was there principally for a check up and clean. Reception staff were friendly and helpful. But that’s where “friendly” and “helpful” ended. When the dentist called me in, he didn’t even have the courtesy to introduce himself. From that point on I felt like I was on some sort of production line. The dentist gave instruction after instruction to his assistant without reference to me at all. A robot would have had more empathy and better interpersonal skills. As it was my first visit - and there definitely won’t be a second - I was instructed that x-rays would be required. I had no problem with that. Following the x-ray, he proceeded to examine my teeth. He constantly instructed his assistant in technical language I did not understand. He made no reference to me and offered no explanation. I might just as well have been a lump of wood lying there at their mercy while they discussed the carve up. Next, he started the routine cleaning. He was rough and in response to my flinching and attempt to explain I had sensitive gums, he said if I wanted him to check and clean my teeth I’d just have to put up with a bit of pain. In response I told him if he couldn’t do a little better I’d get up and leave. I didn’t, but the experience just went from bad to worse. There is more I could say but maybe that’s enough. In short, the whole process was dehumanising and humiliating. So if you want to be dehumanised and humiliated, Teachers Health Dental is the place to go.