Elysian Dental - Dentist in Armadale

Elysian Dental is a fantastic, gentle, caring small group of health professionals. The same doctor, same welcoming faces and the same genuine warm personalities every time I visit gives me a level of trust rarely associated with the “scary” dentist. The results speak for themselves but it’s the inner confidence no one sees that I recommend. They’ll deserve your respect and respect you without judgement. You can trust this mob.

What a place! What a dentist and staff! I would recommend this dental clinic to anyone. If you have bad teeth and worry about seeing a dentist Dom is the dentist for you. My wife has anxiety and Dom has helped her to relax and get the work done. Thank you all the staff at Elysian Dental.

My initial experience with Dr Burgess approx 4yrs ago was life changing, however paralysed with mental health issues I only managed to return again recently. The compassionate angel I'd raved about now, instead was curt with me, even humiliating me in the company of her nurse, 'your the one who doesn't brush your teeth!'. She is aware of my mental health & sensory struggles. Obviously I didn't return for subsequent visits, but I am to ashamed at this time to follow up treatment period. 6months have passed & am only able to speak of it now. Extravagant fees to leave with ptsd.

My partner and I both attended Elysian last week for checkups as well as scale and clean. From the moment we walked in we were greeted and made to feel welcome and comfortable. So few people enjoy going to the dentist, And my partner is no exception. He was treated so wonderfully by Dr Burgess and Jess during his appointments, he went back to have the recommended tooth extractions! We both had 100% faith in the care and treatment as everything was explained clearly and there’s was never a feeling that we were taking up their time or that we were an inconvenience. Overall, very very happy with our experiences. Would definitely recommend Dr Burgess and the amazing team at Elysian!

What a massive letdown! I am giving one star for giving wrong info and being inconsiderate. During my last visit to my usual dentist, I was informed that I would need to take at least 3 days off work after a procedure. The receptionist also mentioned that I wouldn’t be able to drive, so my husband adjusted his work schedule to help me. I even informed my manager well in advance to arrange coverage. Despite my efforts, on the day of the procedure, a different dentist (not my usual one) only suggested a shorter time off. I’m incredibly frustrated and upset that they provided incorrect information and changed their stance. I’ve explained my situation multiple times, but the dentist told me it’s my problem to handle. It’s mind-boggling! I made sure everything was organized on my end, yet they’ve turned the situation around. I did right by my workplace, arranging coverage for my shift. I won’t ever visit Dr. Burgess again. I’ll stick with Dr. Serena Li, my usual dentist, who’s gentle, kind, and compassionate. She’s the reason I return to this clinic. Her approach makes me comfortable, whereas, Dr Burgess does not speak much, you feel you are being rushed, big ego, and just work-centred with very minimal compassion. I felt this way when she handled my procedure. The difference between them is stark. If you want a better experience and not a disappointment, consider another dental practice or stick with Dr. Serena Li. Response: Overall, the medical staffs need to rectify the misinformation provided to patients; this indicates a serious lack of work ethic. The word was "has to be" Has to be is no other way. It should been worded "maybe but not sure" So therefore I felt cheated! Then she should have given me extended medical certificate to apologise. I was not demanding, i was being reassured before I made this appointment that I will get the said dates on my medical certificate. I really felt cheated to the extreme. Promise is promise! That's the difference, CLEARLY IT WAS NOT A DEMAND! However, in general, she was quite disappointing when compared to Dr. Serena. As I mentioned, I felt rushed, sensed a significant ego, and observed a lack of compassion. I have no intention of visiting Dr. Burgess again. She seems to lack understanding towards patients or any form of empathy. Even if she regards herself as an exceptionally skilled dentist, her minimal compassion left patients greatly dissatisfied. I'll continue to seek care from Dr. Serena. She is the only reason.