Tooth Heaven - Dentist in Footscray

If you are autistic, neurodivergent, trauma-affected, or someone who struggles with dental fear: Tooth Heaven in Kensington is genuinely one of the safest, kindest, most trauma-informed dental clinics I have ever been to. I went today using an Emergency Dental Voucher, and I had one of the best healthcare experiences of my life. I’m autistic, neurodivergent, and have trauma from past medical and dental experiences. I walked in prepared for the worst. Instead, I was treated with more care, gentleness, respect, and compassion than I ever expected — and honestly more than I thought was possible in a dental setting. 🦷 Dr Shantelle Mazai is extraordinary. Warm, approachable, emotionally intelligent, incredibly skilled, and deeply empathetic. When she gave me the local anaesthetic, I didn’t even feel the needle. Not the jab. Not the pressure. Barely even the sting. That level of gentleness and technical skill is rare. That level of compassion — choosing to learn what procedures feel like so she can treat patients better — is priceless. She even postponed her lunch break to make sure she could see me urgently. She talked me through everything, made sure I felt safe and informed, and ensured the treatment she chose would completely fit within the Emergency Dental Voucher so I wouldn’t have to pay extra. 💛 The reception staff deserve huge praise too. They were incredibly kind, understanding, and welcoming from the moment I walked in. They’re the ones who explained: that Tooth Heaven offers payment plans (so even if you don’t have a voucher, you can pay treatments off over time), that I could go to a community dental clinic like CoHealth to request a General Dental Voucher, and that with that voucher, I could return here for future treatment at low or no cost depending on my circumstances. They were warm, patient, and genuinely human — which matters deeply when you’re ND or anxious. 🌈 If you’re trauma-affected, autistic, sensory-sensitive, or someone who needs gentle, respectful dental care: please come here. This entire clinic is built on kindness, patience, communication, and safety. The staff are exactly the kind of people you want caring for you — people with integrity who treat you like a human being, not a problem. This is the first time in years I’ve walked out of a dentist feeling happy instead of dissociated or overwhelmed. Tooth Heaven truly lives up to its name. --- 🌟 Transparency note (important to me): I asked ChatGPT to help me organise and phrase this review clearly — especially to include keywords so autistic, neurodivergent, anxious, or trauma-affected people can find this clinic easily. These are my real experiences and my real feelings. I just wanted them written in a way that would be easy for others like me to read and understand.

I came to tooth heaven today to have some tooth gems removed. Not only were they able to keep the ones that I wanted to keep but they did such a beautiful job removing the ones that I wanted gone. My teeth feel so clean…. Even if it’s a little bit strange to not feel the tooth gems there haha. They were so kind and so gentle, they were always checking in to make sure I was okay. The glue on one of my teeth was very stubborn and difficult to take off, but they did an absolutely phenomenal job. Admin were also really kind and welcoming and warm. This is the least anxious I’ve ever been at a dental clinic before!!

I highly recommend this clinic. During our consultation Dr Jolvin was extremely knowledgeable, explained treatment options clearly and answered all my questions thoroughly. The reception staff were also extremely friendly and lovely.

Dr Jeff is the best dentist I've ever had in my whole life - he was very attentive, knowledgeable and comprehensive. I loved his PowerPoint on treatment options. The practice itself was very innovative, clean, cute (with little crochet teeth) and welcoming with modern technology. Will definitely be going back and want to make Dr Jeff my regular dentist.

I had an emergency dental situation. Within an hour of calling 3 days before Xmas I was sitting in the chair. I cannot recommend this practice highly enough. The care and work performed was outstanding.