Adelaide Dental Hospital - Dentist in Adelaide CBD

The young lady that pulled my tooth did an absolutely amazing job. Was so calm and understanding. Wish I could remember her name... she deserves so much praise for how she dealt with me. Her 'boss' (teacher) was also so lovely and helpful. I came out with one less tooth, but for the first time ever, I left a dentist smiling and happy.

Have a tooth pulled, the student dentist was exceptional. He kept me relaxed, talked me through everything he was doing. Shani was awesome and will be a fine dentist. He partner on the job was also great at what he doing. As of all dental experiences I have had, this was the best one. Good job Shani 👌

I had my final wisdom tooth removed at the Oral and Maxillofacial Unit at Adelaide Dental Hospital, and I honestly couldn’t fault the experience. I was very nervous going in, but the entire team went out of their way to make me feel comfortable and at ease from start to finish. The procedure itself was incredibly quick, and the oral surgeon was extremely professional and reassuring. Despite the long waitlists, the care and professionalism I received made it completely worth the wait. I’m very grateful to the whole team and would highly recommend them.

I had one of the most horrific, unpleasant and unprofessional experience at the Adelaide dental. The dentist at the general practice ( Dr Chen I believe is he name, not sure he is an elderly Asian anyway). The whole visit he acted as if he was being bothered and me as a patient was an annoyance to him. His body language spoke loudly as he showed no care kept ignoring me after i attempted to let him know my concerns. I was in pain after he numb me only once and wanted to perform a root canal. He never offered to numb me again and just ignored everything I was saying. I couldn’t for the life of me understand what he was saying, he proceeded to cancel all my following visits and put me back on the waiting list. This is appalling. We are humans being at the end of the day and we shouldn’t be treated as if we are animals just for basic oral care. I was brought to tears.

I received a letter from Adelaide Dental Hospital stating I was eligible for a free dental check-up and encouraging me to claim it ASAP. I called in advance, booked my appointment, and took time out of my day to attend. I was seated in the chair, only to then be told I had to go home because my health care card had expired. This was never mentioned during booking, despite me providing my details over the phone. It is very easy for health services to check whether a health care card is active before confirming an appointment. Instead, I was allowed to attend, wait, and be seated before being turned away. I am an Aboriginal student and on Closing the Gap. I have attended this clinic several times in the past and have never once been told I could not be seen without an active health care card. I have also been on the waiting list for a long time. With all the time I have spent waiting and attending this appointment, I could have booked with another clinic instead of being turned away on the day. Additionally, my past appointments here were never properly completed. I attended for wisdom teeth removal and was told I would be contacted for a follow-up appointment, including regarding a mouth guard for nighttime teeth grinding. I was never contacted. It feels like I am being completely forgotten. I was previously under the DCP and should be eligible for free dental care until I am 21, so I do not understand why there is so much inconsistency around my eligibility. The communication and organisation here is extremely disappointing. Patients should not be led on, left on waiting lists for extended periods, and then turned away after already being seated. This process needs serious improvement.